How are refunds processed?

Refunds are always processed onto the card that you used to purchase the order that is being refunded. If you purchased with a gift card such as a Visa or American Express gift card, the funds will go back onto that gift card. If the payment method used to make the purchase has been cancelled (for example, if you closed a credit card account after making the purchase) you will need to contact your bank to see about receiving the money that is refunded.

The one exception to this rule is for Trade-Up Club returns. With Trade-Up Club returns the credit for the old bike is refunded to the payment method used for the new bike.